Services

ALTSHIFT is privileged to enable market-leading services, through which your company can capitalize on the competitive advantages offered!

CHANNEL MANAGEMENT

A channel sales strategy is exponentially beneficial as your company will not need to invest heavily in sales and distribution. By finding the right partners to distribute your product and solutions, you can focus on other areas of your business, like product development or operations. The channel sales model takes the burden of selling from your internal team and lets employees focus on other work.

Our decades of experience in international channel sales management, as well as the already established partnership ecosystems, allow us to immediately filter and develop collaborations with well-positioned partners in the Americas and EMEA regions for various verticals.

By becoming our partner, you will get access to our extended ecosystem as well you will receive useful advice on how to make to most of your channel sales, if requested we can also offer dedicated channel sales managers to fully support you and your sales activities.

The dedicated Channel Manager:

  • wins, maintains and expands relationships with partners to sell relevant offerings. Sales activity can be focused on the acquisition of a new revenue stream from the partners;
  • provides additional support to these partners on an ongoing basis to develop the business;
  • helps to develop strategic business plans to help drive revenue through the partners;
  • is responsible for ongoing training and development of partners;
  • stays up to date on all emerging technological advances in the marketplace

IT SUPPORT HELPDESK

Every business needs support for their technology. An IT service desk or helpdesk support solution gives your business a single point of contact to ensure your technical issues are addressed quickly and effectively so your business can continue to operate.

Our IT Support and Helpdesk Services cover:

  • Bilingual helpdesk support​​​​​​​;
  • Remote support;
  • Response and turnaround times guaranteed by Service Level Agreements;
  • Expertise from senior specialists

We offer quality assistance related to computers, mobile phones, software, etc. our tech support services executives work as a single point of contact for all your hardware and software maintenance issues. Our fast response times and immediate action ensures protection from frequent downtimes and hardware breakdowns.

Our technical support services include:

Level1 Support Services

  • Call logging services;
  • Call escalation;
  • Information capturing;
  • Relaying scripted solutions

Level2 Support Services

  • Instant diagnosis of issues and immediate isolation;
  • System usage advice and guidelines;
  • Escalation management;
  • Database Upgradation assistance;
  • Step-by-step troubleshooting advice;
  • Multivendor support for vast arrays of software

PROJECT MANAGEMENT AND CONSULTING

Project & Bid Management

Our close to a century of combined experience within the IT sector provides us with the relevant background to efficiently support our customers, in a dedicated yet cost-effective way.
Within major IT projects leading and managing complex teams, with various backgrounds is a daily challenge and needs both deep industrial knowledge such as advanced people management skills. Our colleagues with proven track records within companies from small to multinational and industry neutral environment can assist within no time to handle your challenges.

Technology Consulting

As a qualified information technology consulting firm, we deliver tailored IT consultancy services and business IT support to organizations of any size. We can help lead your organization forward within its Digital Transformation process and develop IT strategies and implement innovative solutions with our IT consultancy services.

Technology surveys. The IT surveys help you understand, your IT environment, and while focusing on your key business goals and objectives.

Technology strategy and planning. Our technical experts assist in developing an IT strategy that reflects technology decisions that are in pair with your business needs.

Business Continuity. Supports your critical systems and processes to ensure seamless operation.

Governance, Risk, & Compliance. We commonly develop and deliver with our customers IT frameworks for a successful alignment of infrastructure and organizational strategy. 

In case you are interested in our services please contact us.

ALTSHIFT Consulting Limited

+36 30 530 8170